Terms and Conditions

Last Updated: October 2026

1. Introduction

Welcome to Raha Perfumes. These Terms and Conditions govern your use of our website, https://rahaperfumes.com/, and any purchases made through it.

By accessing our website or placing an order, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.

In these terms, “Raha Perfumes,” “we,” “us,” and “our” refer to Raha Perfumes. “You” and “your” refer to any visitor, customer, or user of our website.

2. Use of Our Website

You agree to use the Raha Perfumes website only for lawful purposes and in accordance with these Terms and Conditions.

You must not:

Use our website for any unlawful, fraudulent, or unauthorised activity.
Attempt to gain unauthorised access to our website, systems, or servers.
Use automated tools, bots, or scripts to access or collect website content without permission.
Interfere with the website’s functionality, security, or performance.
Copy, reproduce, distribute, or commercially exploit website content without our written permission.

We reserve the right to restrict or suspend access to our website if we reasonably believe that these terms have been violated.

3. Eligibility and Customer Accounts

Customers must be legally eligible to enter into a purchase agreement under applicable laws.

Certain website features may require you to create an account. You agree to provide accurate, complete, and up-to-date information when registering or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account. Please notify us promptly if you suspect unauthorised access to your account.

Raha Perfumes reserves the right to suspend or terminate accounts where there is reasonable evidence of fraudulent activity, misuse, or a violation of these terms.

4. Products and Fragrance Information

Raha Perfumes offers a curated collection of fragrances and related products.

We make reasonable efforts to ensure that product descriptions, fragrance notes, images, prices, and other information displayed on our website are accurate and up to date.

However, the following variations may occur:

Product colours and packaging may appear slightly different depending on your screen or device.
Fragrance perception and performance may vary depending on individual skin chemistry, application, storage, and environmental conditions.
Packaging or product presentation may occasionally vary due to manufacturer updates or availability.

We reserve the right to update product descriptions, correct errors, discontinue products, or change product availability when necessary.

5. Prices and Promotions

All product prices are displayed in UAE Dirhams (AED), unless otherwise stated.

Prices, discounts, promotional offers, and product availability may change from time to time. Any applicable delivery fees, taxes, or additional charges will be communicated through the relevant website or checkout information.

Promotional offers are subject to their stated terms, conditions, and validity periods. Unless expressly stated otherwise, promotions cannot be assumed to be combinable with other offers.

If a product is listed at an incorrect price due to a technical or typographical error, Raha Perfumes reserves the right to review the affected order and take appropriate action in accordance with applicable law.

6. Orders and Order Acceptance

When placing an order through our website, you are responsible for ensuring that your contact information, billing details, and delivery address are accurate.

Submitting an order does not necessarily mean that the order has been accepted. Orders may be subject to payment verification, stock availability, and additional checks.

Raha Perfumes reserves the right to reject or cancel an order where necessary, including in cases of suspected fraud, incorrect pricing, unavailable products, or payment issues. Where an order is cancelled after payment, any applicable refund will be handled in accordance with our refund policy and applicable law.

Order confirmations and status updates may be communicated through the contact details provided during checkout.

7. Payment Terms

Available payment methods will be displayed on our website during checkout.

Customers must ensure that payments are completed using an accepted payment method and that the information provided is accurate.

Where online payments are processed through third-party payment providers, the processing of those transactions may also be subject to the providers’ respective terms and security procedures.

Raha Perfumes reserves the right to delay processing or cancel an order if payment cannot be verified or authorised.

8. Shipping and Delivery

Raha Perfumes aims to process and deliver orders within the estimated timeframes communicated on our website or at checkout.

Delivery times may vary depending on the destination, product availability, courier operations, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the order when required.

If delivery is unsuccessful because of incorrect address details or the recipient’s unavailability, additional delivery arrangements or charges may apply, where applicable.

For further information, please refer to our Shipping and Delivery Policy.

9. Order Cancellation, Returns, and Refunds

Order cancellation requests, returns, exchanges, and refunds are subject to the applicable policies published by Raha Perfumes.

Customers should review our Return and Refund Policy before placing an order to understand the eligibility requirements, procedures, and applicable conditions.

If you receive a damaged, defective, incorrect, or incomplete product, please contact our customer support team with your order details and relevant supporting information so that we can review the issue.

Nothing in these terms is intended to exclude any consumer rights that cannot lawfully be excluded under applicable law.

10. Intellectual Property

All content on the Raha Perfumes website, including text, product descriptions, logos, graphics, photographs, banners, videos, page layouts, and other materials, is owned by Raha Perfumes or used with appropriate permission.

This content is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes. You must not reproduce, modify, distribute, publish, or commercially use any website content without prior written authorisation from the relevant rights holder.

Unauthorised use of our intellectual property may result in appropriate legal action.

11. Privacy and Data Protection

Raha Perfumes respects the privacy of its customers and visitors.

Personal information provided through our website may be used to process orders, arrange deliveries, respond to enquiries, provide customer support, and carry out other purposes explained in our Privacy Policy.

We take reasonable measures to protect personal information. However, online communications and electronic storage cannot be guaranteed to be completely secure.

For further details about the information we collect, how we use it, and your applicable privacy rights, please review our Privacy Policy.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies, and external websites.

These services may operate under their own terms, conditions, and privacy policies. Raha Perfumes does not control all aspects of third-party websites or services and is not responsible for their independent content, policies, or operations.

Customers should review the relevant third-party terms before using those services.

13. Limitation of Liability

Raha Perfumes will make reasonable efforts to maintain the availability, accuracy, and functionality of its website.

However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

To the extent permitted by applicable law, Raha Perfumes shall not be liable for indirect or consequential losses arising from the use of our website or the inability to access it.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any non-excludable consumer rights or remedies.

14. Product Safety and Proper Use

Customers should read and follow the instructions and safety information provided on product packaging.

Perfumes and fragrance products should be used only as intended. Avoid contact with the eyes, do not ingest fragrance products, and discontinue use if irritation occurs.

Keep fragrance products away from children, excessive heat, and open flames where applicable. Customers are responsible for following the relevant product safety instructions.

15. Changes to These Terms

Raha Perfumes reserves the right to update or modify these Terms and Conditions when necessary.

Any revised version will be published on this page, together with the updated revision date.

Your continued use of the website after changes are published constitutes acceptance of the revised terms to the extent permitted by applicable law. Changes will not remove rights that have already accrued under an accepted order.

16. Governing Law and Disputes

These Terms and Conditions shall be interpreted in accordance with the applicable laws of the United Arab Emirates, subject to any mandatory legal requirements that apply to the relevant transaction.

If a dispute arises concerning our website, products, or services, we encourage customers to contact Raha Perfumes first so that we can attempt to resolve the matter amicably.

Where an informal resolution cannot be reached, the dispute may be referred to the competent authorities or courts in accordance with applicable law.

17. Contact Us

If you have any questions about these Terms and Conditions, please contact Raha Perfumes using the details below.

Business Name: Raha Perfumes

Email: rahaperfumesdxb@gmail.com

Address: GR Counter 10A, Al Habtoor Building, Hor Al Anz East, Dubai, UAE

Business Hours: Monday–Friday, 10:00 AM–6:00 PM

Website: https://rahaperfumes.com/