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Refund and Return Policy

Refund and Return Policy

Last Updated: October 2026

At Raha Perfumes, customer satisfaction is important to us. If you receive an incorrect or damaged product, we are here to help. Please review our Refund and Return Policy before placing an order.

1. Return Eligibility

Return or replacement requests may be accepted within 7 days of delivery, subject to inspection and approval, in the following cases:

  • You received a product different from the one you ordered.

  • The product arrived damaged or has a manufacturing defect.

To be eligible for a return, the product must be unused and returned in its original packaging, with the seal, cap, and other included items intact, wherever applicable.

For damaged products, please take photographs of the parcel and product upon delivery and contact us within 7 days.

2. Non-Returnable Items

For hygiene and product safety reasons, opened, used, or unsealed perfume products are generally not eligible for return or replacement, unless the item is defective or applicable law requires otherwise.

Products returned without their original packaging or with missing accessories may not be accepted.

3. Refund Policy

Raha Perfumes currently accepts Cash on Delivery (COD) as its payment method.

If a return is approved, the refund will be arranged through a method agreed upon with the customer, subject to verification and applicable requirements.

Refund eligibility depends on the reason for the return and the condition of the product. Refunds will be processed after the returned item has been received and inspected.

Any applicable refund timeline will be communicated to the customer during the return process.

4. Replacement Policy

Replacement requests must be submitted within 7 days of delivery.

Replacements may be offered for incorrect, damaged, or defective products, subject to product availability and inspection.

Please ensure that the product is returned with its original packaging and all included items. Do not open or use a product that appears damaged upon delivery.

5. Order Cancellation

If you wish to cancel an order, please contact Raha Perfumes as soon as possible.

Cancellation requests can only be accommodated if the order has not already been dispatched. Once an order has been shipped, cancellation may no longer be possible and the applicable return policy will apply.

6. How to Request a Return or Refund

To request a return, refund, or replacement, please contact our customer support team with the following details:

  • Your order details.

  • The reason for your request.

  • Photographs of the product and packaging, if damaged or incorrect.

Our team will review your request and provide the next steps.

7. Contact Us

For any questions regarding returns, refunds, or replacements, please contact:

Raha Perfumes

Email: rahaperfumesdxb@gmail.com

Address: GR Counter 10A, Al Habtoor Building, Hor Al Anz East, Dubai, UAE

Website: https://rahaperfumes.com/

Thank you for choosing Raha Perfumes. We appreciate your trust and strive to provide you with a satisfactory shopping experience.